How the Repair Process Works at Trílex Fix

At Trílex Fix, our repair process is designed to be clear and straightforward, whether you’re using our mail-in repair service or visiting us locally. We want to ensure that you understand every step, from shipping your device to payment. This guide provides essential information to help you navigate the process smoothly and confidently.

1. Sending Your Device for Repair

Mail-In Repairs:

To begin your repair process, please ship your device to the following address (do not send it to our store location):

Shipping Address: Trílex Fix
P.O. Box 461
Eugene, OR 97440-0468

Important Tips:

  • Include Your Order Number: Write your order number on a note inside the package and on the outside of the box to ensure smooth tracking.
  • Secure Packaging: Pack your device securely to prevent damage during shipping. For guidelines on packaging your device, you can refer to the USPS Shipping Guidelines.

2. Diagnostic and Repair Options

Mail-In Diagnostics:

We offer a free diagnostic service for mail-in orders. Once we check in your device, you’ll receive a notification with further instructions.

Local Diagnostics:

For in-person drop-offs, a diagnostic fee may apply. This fee covers a detailed assessment, after which we provide a repair estimate.

3. Payment Process

Payment After Repair Completion:

You only need to pay after the repair is complete and you’ve approved the service. Here’s how it works:

  1. Receive Your Estimate: After the diagnostic, you’ll receive a repair estimate.
  2. Confirm and Pay: Once you approve, we’ll complete the repair. An invoice will be sent to your email, and payment can be made directly on our website using a credit card.

Note: We do not accept PayPal at this time.

4. Shipping Costs for Device Returns

Return Shipping Fees:

  • Free Return Shipping if you choose to proceed with the repair.
  • $20 Shipping Fee if you decide not to proceed with the repair.

For large items or insured shipments, additional charges may apply. Be sure to confirm your return address during payment, as changes cannot be made afterward.

5. Sending Accessories

What to Include:

  • Chargers for Specific Devices: If your device requires a unique charger (such as gaming consoles or PC laptops), please include it in the shipment.
  • MacBook Chargers Available: We supply MacBook chargers in-house, so no need to send yours if you’re shipping a MacBook.

6. Estimated Repair Times

Repair times can vary by service. Here’s an overview of estimated timelines:

  • Screen, Keyboard, and Touchpad Repairs: Usually completed the same day.
  • Data Recovery Services: Timeframes range from one day to a month, depending on complexity.
  • Motherboard Repairs: Can take from an hour to up to six weeks.

For an accurate estimate, contact us via email or phone before sending your device.

Questions? Contact Us!

For more information, visit our FAQs page or contact us directly to speak with a team member. We’re here to make your repair process smooth, efficient, and transparent from start to finish.