TRÍLEX FIX REPAIR GROUP LLC
Mail-In Repair Services Terms and Conditions
Last Updated: September 26, 2026
Agreement to Terms
By submitting, shipping, or dropping off a device to Trílex Fix Repair Group LLC
(“Trílex Fix,” “we,” “us,” or “our”), you agree to these Terms and Conditions.
You confirm that:
- The information you provide is accurate to the best of your knowledge.
- You own the device or have permission from the owner to request repair service.
- You are authorized to use any payment method and shipping address you provide.
- You authorize Trílex Fix to inspect, open, disassemble, diagnose, test, and service the device as described below.
SMS and MMS consent is separate from these Terms. Consent to receive text messages
is not required to receive repair services.
Repair Authorization and Price Cap
By submitting your device, you authorize Trílex Fix to inspect, open, disassemble,
diagnose, test, and perform work reasonably necessary to address the reported problem,
subject to your approved estimate or Price Cap.
What Is a Price Cap?
A Price Cap is the maximum repair amount you authorize Trílex Fix
to proceed with without requesting additional approval.
If the repair can be completed within your approved Price Cap, we may proceed
without contacting you again for authorization.
If the repair would exceed your Price Cap, we will generally contact you before
proceeding with additional repair work.
A Price Cap is not a quoted repair price.
Setting a higher Price Cap does not increase the normal price of a repair.
Pricing is based on the actual repair performed, labor, parts, repair difficulty,
device condition, parts availability, and published pricing when applicable.
If no Price Cap is provided, repairs totaling up to
$150 are considered pre-authorized.
Separate disclosed charges such as diagnostic, disassembly, repair-attempt,
cancellation, reassembly, shipping, insurance, signature service, storage,
rush service, taxes, or special-order parts may still apply when applicable.
Estimates Before Inspection
Many electronic problems cannot be accurately diagnosed through photographs,
emails, telephone conversations, videos, or customer descriptions alone.
A final diagnosis may require physical inspection, disassembly, electrical
testing, software testing, or component-level testing.
Unless specifically stated otherwise, pricing discussed before physical
inspection should be considered an estimate.
Diagnostic and Repair Risks
Electronic diagnosis and repair involve inherent risks.
Devices may contain hidden damage, corrosion, liquid damage, previous repair
damage, weak components, intermittent faults, pest contamination, missing parts,
or multiple unrelated problems.
Testing, disassembly, soldering, cleaning, software restoration, component
replacement, and other repair procedures may reveal or worsen an existing
condition even when reasonable care is used.
Irreparable Device Risk
A device that powers on, partially functions, or displays intermittent symptoms
before repair may become nonfunctional because of hidden damage or component
failure discovered during diagnosis or repair.
If the requested repair cannot be successfully completed, authorized diagnostic,
disassembly, repair-attempt, parts, reassembly, rush, or return-shipping charges
may still apply.
You will not be charged a successful-repair fee unless that fee was disclosed
and authorized.
Partially Disassembled or Untestable Devices
Special conditions may apply when a device arrives:
- Partially or completely disassembled.
- Missing screws, shields, cables, components, or other parts.
- Previously repaired or modified.
- Unable to power on or complete normal testing.
- Without accessories or equipment required for full testing.
Our diagnosis, testing results, and warranty obligations are limited to the
functions we can reasonably verify.
Bug, Pest, and Contaminated Electronic Devices
Customers must disclose any known or suspected bug, roach, insect, pest,
egg, nesting-material, or similar contamination before shipping or dropping
off a device.
Devices requiring pest-contamination handling are classified internally by
Trílex Fix as a CED — Contaminated Electronic Device.
Approved pest-contaminated devices must be:
- Completely sealed inside one heavy-duty trash bag.
- Placed inside a second heavy-duty trash bag and completely sealed again.
- Packaged so insects or debris cannot escape during normal handling.
- Clearly marked on the outside of the shipping box with CED – KEEP SEALED.
Customers should also place a warning directly underneath the top box flaps
stating:
CED – PEST CONTAMINATION
DO NOT OPEN INDOORS
DEVICE IS DOUBLE-BAGGED
Trílex Fix does not accept devices containing known spider infestations,
live spiders, or spider egg sacs.
Do not spray or saturate a device with insecticide, pesticide, cleaner,
bleach, alcohol, or other chemicals before shipping.
Failure to disclose known or suspected pest contamination may result in
additional mandatory cleaning, containment, inspection, or handling charges.
CED is an internal Trílex Fix handling designation and is not a shipping-carrier
or government classification. Customers remain responsible for complying with
all applicable USPS, UPS, FedEx, DHL, or other carrier requirements.
Read our
Bug Infested Electronics Repair & CED Shipping Instructions
before shipping a contaminated device.
Data, Passwords, and Backups
Customers are responsible for backing up important data before submitting
a device whenever possible.
Repair procedures may cause:
- Data loss or corruption.
- Factory reset.
- Operating-system reinstallation.
- Storage-device replacement.
- Loss of access to accounts, files, applications, or saved information.
Unless you purchase or specifically authorize a data-recovery or backup service,
Trílex Fix does not guarantee preservation of data.
Do not provide passwords or login credentials unless they are reasonably
necessary for diagnosis or testing.
If you provide a password, PIN, passcode, BitLocker key, or other credential,
you authorize us to use it only as reasonably necessary to perform the requested
service.
We recommend changing temporary passwords or credentials after the device
is returned.
Accessories and Testing Equipment
Do not mail cases, boxes, headsets, cables, memory cards, controllers,
game cartridges, power supplies, or other accessories unless they are required
for testing or Trílex Fix has requested or approved them.
We are not responsible for unrequested accessories to the maximum extent
permitted by law.
Vintage devices, VR equipment, specialty electronics, or unusual repairs may
require customer-supplied testing equipment.
If required testing equipment is not provided, testing and warranty coverage
may be limited to the functions we can reasonably verify.
Payment Terms
Trílex Fix may accept Cash, Visa, Mastercard, Discover, American Express,
Venmo, Klarna, and other payment methods offered at the time of payment.
Repair balances normally must be paid before a device is shipped back or
released to the customer.
Additional charges may include:
- Taxes.
- Return shipping.
- Shipping insurance.
- Signature-required service.
- Rush service.
- Storage fees.
- Special-order parts.
- Diagnostic or repair-attempt fees.
Payments for completed labor and installed or specially ordered parts are
generally non-refundable except where these Terms or applicable law require
otherwise.
Deposits and Special-Order Parts
A deposit of up to 50% may be required for special-order parts,
expensive components, or complex repairs.
A special-order deposit may become non-refundable once the part has been ordered,
except when we cannot obtain the part or when otherwise required by law.
If you decline further work after authorized costs have already been incurred,
charges may still apply for diagnostics, disassembly, repair attempts, parts,
reassembly, and return shipping.
Device Possession and Return During Repair
Trílex Fix may retain possession of a device while authorized diagnosis or
repair service is being performed.
We may also retain the device until applicable authorized charges have been
paid or otherwise resolved.
If you request your device back before service is complete, we will determine
whether it can be safely reassembled and returned.
Diagnostic, disassembly, repair-attempt, cancellation, reassembly, parts,
and return-shipping fees may still apply.
Where permitted by law, Trílex Fix may exercise applicable repair-lien or
possessory rights.
Repair Time and Delays
Repair completion dates are estimates unless Trílex Fix specifically guarantees
a completion date in writing.
Delays may result from:
- Parts availability.
- Shipping delays.
- Device condition.
- Diagnostic difficulty.
- Customer response time.
- Third-party services.
- Repair workload.
If a repair remains unresolved for more than three months without a reasonable
path forward, we may close the repair and arrange return of the device after
providing notice.
Applicable authorized charges and return-shipping costs may still remain due.
Storage and Unclaimed Devices
Customers are responsible for paying any balance and arranging pickup or return
shipping after a repair is completed or closed.
- 0–30 days: No storage fee.
- After 30 days: A storage fee of $1 per day may apply.
-
After approximately 75–90 days:
Trílex Fix may begin the process required by applicable law for unclaimed property.
We may attempt to contact you by email, telephone, Repair Tracker, or other
contact methods you provided.
Trílex Fix does not automatically become the owner of an unclaimed device.
Unclaimed property will be handled according to applicable law.
Shipping and Delivery
Customers are responsible for securely packaging devices shipped to Trílex Fix
and for providing an accurate return-shipping address.
We recommend appropriate tracking, insurance, and signature service for
high-value devices.
Trílex Fix may use USPS, UPS, FedEx, DHL, or another appropriate carrier.
Do not ship unusual, hazardous, swollen-battery, liquid-contaminated,
pest-contaminated, or other potentially unsafe equipment without reviewing
the applicable Trílex Fix instructions or contacting us first.
Shipping and delivery dates are estimates unless expressly guaranteed.
Additional information is available in our
Shipping Terms
.
Return Shipping Insurance and Signature Service
Return shipping insurance and signature-required delivery may be available
for an additional charge.
Customers requesting insurance are responsible for providing an accurate
replacement value for the device.
Insurance claims are subject to the requirements, documentation, exclusions,
and claim decisions of the applicable shipping carrier or insurance provider.
Rush Service
Rush service gives your repair priority in our work queue.
Rush service does not guarantee a completion date or guarantee that a repair
will be successful.
Rush fees are non-refundable after priority service begins.
Repair Warranty
Unless another warranty is specifically stated, Trílex Fix provides:
- 90 days on LCD and storage-related repairs.
- 30 days on other completed repairs.
Warranty coverage begins when the repair is completed.
Warranty coverage applies only to the specific parts and labor provided by
Trílex Fix for the original repaired problem.
Warranty coverage does not apply to:
- New or unrelated problems.
- Accidental or impact damage.
- Cosmetic damage.
- Liquid damage.
- Electrical or environmental damage.
- Misuse or abuse.
- Tampering.
- Unauthorized repair or modification.
- Malware or software changes.
- Customer-supplied parts.
- Normal wear.
- Data loss.
Warranty service may require the device to be returned to Trílex Fix for
inspection before coverage can be determined.
Repair Refund Policy
A repair payment may be refundable if no diagnosis, disassembly, parts order,
or other service has started.
Once work begins, certain authorized charges may become non-refundable.
If an attempted repair is unsuccessful, diagnostic, disassembly,
repair-attempt, parts, rush, reassembly, or shipping charges may still apply.
A minimum $50 diagnostic or bench fee may apply after a
device has been opened, inspected, or diagnosed.
This fee may be credited or waived when the repair is successfully completed
if stated in the applicable estimate or repair listing.
Repair Tracker and Electronic Communications
Trílex Fix may provide repair information through email, the Trílex Fix Repair
Tracker, website notices, telephone calls, or other communication methods you
select.
Transactional emails and Repair Tracker updates are separate from optional
SMS or MMS consent.
Customers are responsible for keeping repair-ticket numbers, tracker links,
passwords, and other repair credentials secure.
SMS and MMS Messaging
SMS and MMS repair updates are optional and require separate affirmative consent.
SMS or MMS consent is not required to purchase goods or receive
repair services.
Message frequency varies. Message and data rates may apply.
Reply STOP to unsubscribe or HELP for assistance.
More information is available on our
SMS Opt-In Information page
.
Payment Disputes and Chargebacks
If you believe there is a problem with a repair, payment, shipment, return,
refund, or other transaction, please contact Trílex Fix so we can review the issue.
Nothing in these Terms removes any chargeback, payment-dispute, or consumer
right that cannot legally be waived.
If a payment is disputed, Trílex Fix may provide relevant transaction records
to the applicable payment processor, financing provider, bank, or card network.
These records may include:
- Your acceptance of these Terms.
- The version of the Terms accepted.
- Date and time of acceptance.
- Repair-form information.
- Payment records.
- Billing and shipping information.
- IP address.
- Browser or device information.
- Customer communications.
- Repair Tracker records.
- Device photographs.
- Serial or IMEI numbers.
- Diagnostic, repair, and testing records.
- Shipping and tracking records.
- Delivery or signature confirmation.
- Cancellation, return, and refund records.
Customer Conduct and Refusal of Service
Trílex Fix may refuse, suspend, or terminate service when a customer threatens,
harasses, abuses, discriminates against, attempts fraud, engages in unlawful
activity, or creates an unsafe working environment.
We may also refuse or terminate service because of nonpayment, failed payment
verification, safety concerns, or violation of these Terms.
Authorized charges already incurred may still remain due.
Limitation of Liability
To the maximum extent permitted by applicable law, Trílex Fix is not responsible
for indirect, incidental, special, consequential, exemplary, or punitive damages
arising from repair services.
This may include loss of use, lost profits, lost business, loss of data,
or the cost of substitute equipment.
To the maximum extent permitted by law, Trílex Fix's total liability for a claim
will not exceed the amount paid to Trílex Fix for the specific product or service
giving rise to the claim.
These limitations do not apply where applicable law does not allow them.
Device Pickup and Release
A device may be released to the customer who submitted it or to another person
authorized by that customer.
Trílex Fix may request repair-ticket information, identification, or other
reasonable verification before releasing a device.
We may refuse release when ownership, identity, authorization, payment,
or safety cannot reasonably be verified.
Governing Law and Severability
These Terms are governed by applicable United States law and the applicable law
of the state connected to the repair or transaction.
Mandatory consumer-protection rights remain unaffected.
If any provision of these Terms is found invalid or unenforceable, the remaining
provisions will continue to apply.
Changes to These Terms
Trílex Fix may update these Terms from time to time.
The version of the Terms accepted when a device is submitted will normally
apply to that repair unless the customer later agrees to updated Terms.
Agreement Acceptance
These Terms take effect when you submit the repair form, ship or deliver your
device, approve repair work, make a payment, or otherwise authorize Trílex Fix
to begin service.
Trílex Fix may retain records showing your acceptance, including the date,
time, IP address, browser or device information, repair-form submission,
signature, and the version of the Terms presented at the time of acceptance.
Contact and Support
For questions regarding these Terms or your repair, contact:
Trílex Fix Repair Group LLC
Email:
support@trilexfix.com
Phone: (805) 288-0703
