How Does the Repair Process Work?
Sending Your Device
Shipping Address:
Do not send packages to the store location. Use the following address:
Trílex Fix
P.O. Box 461
Eugene OR 97440-0468
Order Number:
Include your order number on a piece of paper inside the package. Write the order number on the side of the box for additional safety.
Diagnosis and Repair
Mail-In Orders:
- Free Diagnostic Service: Send your device for a free diagnostic and estimate. You’ll receive an email notification when your device is checked in.
Local Repairs:
- Diagnostic Fees: A fee may apply for diagnostics for in-person drop-offs.
Payment
Before Repair:
- Send your device first to receive a diagnosis and estimate. You can then decide whether to proceed with the repair. Payment is required after the repair is completed.
Payment Methods:
- An invoice will be sent via email. Payments can be made on the company’s website using a credit card. PayPal is not accepted.
Shipping Costs
Return Shipping:
- Free if you proceed with the repair.
- A minimum fee of $20 applies for return shipping if you choose not to repair.
- Additional charges may apply for larger items or if insurance is purchased.
Return Address:
- Provide the return address at the time of payment. Address changes are not accommodated after payment.
Sending Accessories
Chargers:
- MacBook chargers are available, but for certain gaming systems and PC laptops, include the charger. Chargers for older gaming systems are not carried.
Repair Time
Estimated Time:
- Screen, Keyboard, and Touchpad Repairs: Usually completed the same day.
- Data Recovery: Can take from one day to a month.
- Motherboard Repairs: Can range from one hour to six weeks.
For specific timeframes, it is recommended to contact the company via email or phone.