How Does the Repair Process Work?

Sending Your Device

Shipping Address:

Do not send packages to the store location. Use the following address:

Trílex Fix
P.O. Box 461
Eugene OR 97440-0468

Order Number:

Include your order number on a piece of paper inside the package. Write the order number on the side of the box for additional safety.

Diagnosis and Repair

Mail-In Orders:

  • Free Diagnostic Service: Send your device for a free diagnostic and estimate. You’ll receive an email notification when your device is checked in.

Local Repairs:

  • Diagnostic Fees: A fee may apply for diagnostics for in-person drop-offs.

Payment

Before Repair:

  • Send your device first to receive a diagnosis and estimate. You can then decide whether to proceed with the repair. Payment is required after the repair is completed.

Payment Methods:

  • An invoice will be sent via email. Payments can be made on the company’s website using a credit card. PayPal is not accepted.

Shipping Costs

Return Shipping:

  • Free if you proceed with the repair.
  • A minimum fee of $20 applies for return shipping if you choose not to repair.
  • Additional charges may apply for larger items or if insurance is purchased.

Return Address:

  • Provide the return address at the time of payment. Address changes are not accommodated after payment.

Sending Accessories

Chargers:

  • MacBook chargers are available, but for certain gaming systems and PC laptops, include the charger. Chargers for older gaming systems are not carried.

Repair Time

Estimated Time:

  • Screen, Keyboard, and Touchpad Repairs: Usually completed the same day.
  • Data Recovery: Can take from one day to a month.
  • Motherboard Repairs: Can range from one hour to six weeks.

For specific timeframes, it is recommended to contact the company via email or phone.