Trílex Fix Privacy Policy

Last Updated: September 8, 2026

Introduction

Trílex Fix (“Trílex Fix,” “we,” “us,” or “our”) respects your privacy.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, request an estimate, submit or receive repair services, use our repair tracker, communicate with us, or otherwise use our products and services (collectively, the “Services”).

By using the Services, you acknowledge the practices described in this Privacy Policy. This Privacy Policy does not apply to third-party websites or services linked from or linking to our website. Those third parties maintain their own privacy practices, and we are not responsible for them.

Information We Collect

Personal Information

Depending on how you interact with us, we may collect:

Contact information: name, email address, telephone number, mailing address, and billing address.
Repair and device information: device type, model, serial number or other device identifier, reported symptoms, diagnostic findings, repair history, photographs, warranty information, and repair-tracker activity.
Transaction information: purchases, estimates, invoices, payment status, refunds, shipping details, and related transaction records. Payment card information may be processed directly by our payment processors rather than stored by Trílex Fix.
Communications: messages, emails, customer-support inquiries, call information, feedback, reviews, repair authorizations, and SMS consent or opt-out records.
Online activity and technical information: IP address, browser type, device type, operating system, pages viewed, referring pages, dates and times of visits, cookie identifiers, and approximate location derived from an IP address.
Other information: information you voluntarily provide or that we receive from service providers in connection with the Services.

Device Data During Repair

A device submitted for repair may contain personal files or account information. We ask customers to back up their data and, when practical, remove sensitive information before submitting a device. Our personnel access device contents only when reasonably necessary to diagnose, test, or complete an authorized repair, or when you specifically request a data-related service.

Customers should not provide device passwords unless access is necessary for the requested service.

De-identified and Aggregated Information

We may create aggregated or de-identified information that cannot reasonably be used to identify an individual. We may use this information for lawful business purposes. If we combine it with identifiable information, we treat the combined information as personal information.

How We Collect Information

We may collect information:

Directly from you through repair forms, estimate requests, appointments, purchases, payments, telephone calls, emails, messages, website chat, and other communications.
Automatically through cookies, web beacons, pixels, server logs, analytics tools, and similar technologies.
From service providers and business partners, including payment processors, shipping carriers, scheduling providers, communications providers, website providers, fraud-prevention services, and analytics providers.

Cookies and Similar Technologies

We may use cookies and similar technologies to operate the website, remember preferences, understand site usage, improve performance, prevent fraud, and measure communications or advertising.

You may be able to control cookies through your browser or device settings. Disabling certain cookies may affect website functionality.

How We Use Personal Information

We may use personal information to:

Provide, diagnose, repair, test, ship, and support devices and other Services.
Create and manage repair tickets and display repair-tracker updates.
Prepare estimates, obtain repair authorizations, process transactions, collect payments, and issue refunds.
Communicate about appointments, repairs, estimates, payments, pickup, shipping, account matters, customer support, and service updates.
Send marketing communications where permitted by law and consistent with your choices. SMS repair-update consent is separate and is not used or shared for third-party or affiliate marketing or promotional purposes.
Authenticate users, maintain security, detect fraud, prevent misuse, and enforce our policies.
Maintain records, resolve disputes, comply with legal obligations, and protect our rights and the rights of others.
Analyze, maintain, personalize, and improve our website, Services, customer experience, and business operations.
Publish reviews or testimonials with permission or as otherwise permitted by law.

SMS and Text Messaging Privacy

Trílex Fix offers optional transactional SMS and MMS communications to customers with a repair or service request. Customers may separately opt in to receive these messages through the Trílex Fix Mail-In Repair form.

SMS consent is optional, is not a condition of purchase or service, and is obtained through a separate consent option that customers must actively select. Customers may submit a repair request and receive service from Trílex Fix without consenting to SMS communications.

Customers who opt in may receive transactional messages regarding their repair or service request, including check-in confirmations, diagnostic updates, repair-status updates, estimate or authorization requests, payment notices, pickup notifications, shipping or tracking updates, and responses to customer-support inquiries.

Message frequency varies.
Message and data rates may apply.

For additional information about how customers opt in to SMS communications, please see our SMS Opt-In Information page.

You may opt out of text messages at any time by replying STOP. You may reply HELP for assistance.

Opting out of text messages does not cancel an active repair or otherwise affect your ability to receive services from Trílex Fix. Customers who opt out may continue to obtain repair information through other available Trílex Fix communication methods or the online repair tracker.

Trílex Fix may collect and maintain your mobile telephone number, SMS opt-in and consent records, message content, delivery information, and opt-out status as reasonably necessary to operate the messaging program, document consent, provide customer service, and comply with applicable law.

Trílex Fix does not sell, rent, share, or otherwise provide mobile phone numbers, SMS opt-in information, or messaging consent to third parties or affiliates for their own marketing or promotional purposes.

Mobile information and SMS messaging consent will not be shared with third parties, affiliates, or lead generators for marketing or promotional purposes.

We may disclose mobile information to service providers, including communications providers and mobile carriers, solely as necessary to provide and support the SMS messaging service. These providers process information on our behalf for purposes such as transmitting messages, maintaining messaging infrastructure, preventing fraud or abuse, and complying with applicable telecommunications requirements. They are not authorized by Trílex Fix to use SMS opt-in information or messaging consent for their own marketing or promotional purposes.

SMS consent applies only to communications from Trílex Fix for the messaging program for which the customer provided consent. SMS consent is not transferable to another business, third party, or affiliate.

How We Disclose Personal Information

Except for mobile information and SMS opt-in data as specifically restricted in the SMS and Text Messaging Privacy section above, we may disclose personal information to the following categories of recipients when reasonably necessary:

Service providers: companies that support payments, communications, website hosting, analytics, scheduling, repair tracking, shipping, data storage, security, customer support, and other business operations.
Shipping carriers and repair partners: when necessary to transport, diagnose, or service a device or fulfill a customer request.
Professional advisers and collection providers: accountants, attorneys, insurers, auditors, collection agencies, and similar advisers where reasonably necessary.
Government authorities and other parties: when required by law, legal process, or a valid government request, or when reasonably necessary to protect rights, safety, security, property, or prevent fraud.
Parties to a business transaction: in connection with a merger, acquisition, financing, reorganization, bankruptcy, or sale of some or all business assets, subject to applicable law and the SMS-specific restrictions described above.
Other parties: at your direction, with your consent, or as otherwise disclosed when information is collected, except that SMS opt-in data and messaging consent will not be shared with third parties or affiliates for their marketing or promotional purposes.

We do not currently sell personal information for money.

We do not share or sell mobile phone numbers, SMS opt-in data, or messaging consent to third parties or affiliates for marketing or promotional purposes.

Data Retention

We retain personal information for as long as reasonably necessary to provide the Services, maintain repair and transaction records, honor warranties, document authorizations and messaging consent, resolve disputes, enforce agreements, meet tax and accounting requirements, comply with law, and protect against fraud.

Retention periods vary depending on the type of information and the reason it was collected. We may retain aggregated or de-identified information where permitted by law.

Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information, including access controls and encryption where appropriate.

No storage or transmission method is completely secure, and we cannot guarantee absolute security.

Your Choices

Depending on your interaction with us, you may:

Decline to provide certain information, although doing so may prevent us from providing some Services.
Opt out of marketing emails by using the unsubscribe link in those messages.
Decline SMS consent and still request or purchase repair services.
Opt out of transactional SMS messages at any time by replying STOP.
Reply HELP for assistance with SMS communications.
Control cookies and similar technologies through your browser or device settings.
Contact us to request access to, correction of, or deletion of certain personal information, subject to applicable law and permitted exceptions.

California Privacy Information

California residents may have rights under applicable California privacy laws, subject to eligibility requirements and exceptions. These rights may include requesting information about personal information collected, used, disclosed, sold, or shared; requesting access, correction, or deletion; and opting out of certain sales or sharing.

We will not discriminate against you for exercising an applicable privacy right.

Trílex Fix does not currently sell personal information for money. To submit a privacy request, contact us using the information below. We may need to verify your identity before completing a request.

An authorized agent may submit a request where permitted by law, subject to verification of the agent’s authority.

Children’s Privacy

The Services are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13.

If we learn that such information was collected, we will take reasonable steps to delete it.

Third-Party Links and Services

Our website and communications may contain links to third-party websites or services. Their privacy policies govern their collection and use of information.

We encourage you to review those policies before providing information.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will post the revised version on this page and update the “Last Updated” date.

Where required by law, we will provide additional notice or obtain consent before a material change takes effect.

Contact Us

For privacy questions, complaints, or requests, contact Trílex Fix: