Refund and Returns Policy
Overview of Our Return Policy at Trílex Fix
At Trílex Fix, we provide a clear refund and returns policy to help you understand how to request a return or refund for your device or service. If issues arise within 30 days of purchase, you can follow our easy return process to get assistance. Please contact us quickly to resolve any problems.
Eligibility for Returns and Refunds
To qualify for a refund or return, the device must be unused or unmodified and remain in the same condition as after repair. Additionally, it should be in its original packaging or securely packaged for return shipping. Proper packaging helps prevent damage during transit.
Items Not Eligible for Return
- Devices damaged after repair due to user error or accidents.
- Devices with unauthorized modifications or tampering.
- Gift cards and downloadable software products.
- Perishable goods or hazardous materials, if applicable.
Please do not send your purchase or device back to the manufacturer, as this may delay the refund process.
Partial Refunds Explained
Partial refunds may be granted if the returned device is damaged or no longer in the condition after repair, or if the return happens after the 30-day period. Therefore, we encourage prompt and careful returns.
How Refunds Are Processed
After receiving your returned item, we inspect it and notify you about your refund status by email. Approved refunds will be credited to your original payment method within a few business days. Processing times vary depending on your bank or payment provider.
Late or Missing Refunds
If you have not received your refund yet, first check your bank account. Next, contact your credit card company or bank to confirm processing times. If the refund is still missing, please email us at fixthis@trilexfix.com for assistance.
Sale Items and Exchanges
Only regular priced items or services qualify for refunds; sale and promotional items are non-refundable. We replace devices or parts only if defective or damaged due to our error. To request an exchange, please email us and send your device to:
Trílex Fix
P.O. Box 22
Oxnard, CA 93032
Shipping Returns
Return your device to:
Trílex Fix
P.O. Box 22
Oxnard, CA 93032
You are responsible for return shipping costs unless the device was repaired incorrectly or is defective. Shipping fees are non-refundable and will be deducted from any refund amount. For expensive items, consider using trackable shipping or insurance.
Need Help? Contact Us!
If you have questions about returns or refunds, please contact us at:
📧 fixthis@trilexfix.com.
Read our full Terms and Conditions for more details.
Learn more about your consumer rights at the FTC Refunds and Returns Guide.
