TRÍLEX FIX

Repair Services & Online Store Terms and Conditions

Last Updated: September 14, 2026

These Terms and Conditions (“Terms”) apply to repair services,
diagnostics, online purchases, payments, shipping, returns,
refunds, messaging, and related services provided by Trílex Fix
(“we,” “us,” or “our”).

Agreement to Terms

You agree to these Terms when you submit or ship a device to Trílex Fix,
drop off a device, approve an estimate, make a payment, or authorize us
to begin service.

You also agree to these Terms when you place an online order and check
the required Terms and Conditions box at checkout.

For online orders, checking the Terms box and placing the order acts as
your electronic acceptance of the Terms shown at that time.

We may keep a record of that acceptance. The record may include your
order number, date, time, IP address, browser or device information,
and the version of the Terms you accepted.

You confirm that the information you provide is accurate. You also confirm
that you are authorized to use the payment method, shipping address,
and device information you provide.

If you submit a device for repair, you confirm that you own the device
or have permission from its owner to request service.

SMS and MMS consent is separate from these Terms. Text-message consent
is not required to purchase goods or receive repair service.

Online Store Orders

Online purchases are subject to these Terms and the information shown
on the product page at the time of purchase.

An order confirmation means that we received your order. It does not
always mean that the order has been approved for shipment.

We may review an order for payment, inventory, fraud, or shipping issues.

We may cancel an order before shipment if we cannot fulfill it, if the
information appears fraudulent, or if there is an obvious pricing,
inventory, or listing error.

If we cancel an order after collecting payment, we will provide the
appropriate refund as required.

Payment Authorization and Fraud Prevention

By placing an order, you confirm that you are authorized to use the
payment method provided.

You authorize Trílex Fix and our payment providers to process the amount
shown at checkout.

Orders may be reviewed using payment and fraud-prevention tools.

These checks may include:

  • Billing-address verification.
  • Card-security verification.
  • Payment authentication.
  • Fraud screening.
  • Manual review.

We may request additional information before shipping a high-value or
unusual order.

Product Descriptions and Condition

We make reasonable efforts to describe our products accurately.

Products may be new, used, refurbished, repaired, modified, open-box,
vintage, or specialty merchandise.

Used or refurbished products may show reasonable cosmetic wear.
Important condition information will normally appear on the product page.

Product photographs may be representative unless the listing states
that the exact photographed item will be supplied.

Serial Numbers and Product Records

Trílex Fix may record identifying information before an item is shipped.

This information may include:

  • Serial numbers.
  • IMEI numbers.
  • Model numbers.
  • Security labels.
  • Product photographs.
  • Testing results.
  • Package information.

We may use these records for warranty service, return verification,
fraud prevention, and payment disputes.

A returned product must match the product originally supplied by
Trílex Fix.

A return may be denied when the serial number does not match or when
the product has been substituted or materially altered, to the extent
allowed by law.

Pricing and Availability

We make reasonable efforts to keep product prices, descriptions,
and availability accurate.

However, errors can occur.

If we find a material pricing, inventory, or description error before
shipment, we may contact you or cancel the affected order.

If payment was already collected for a canceled order, we will provide
the appropriate refund.

We will not knowingly substitute a materially different product without
your approval.

Repair Authorization and Price Cap

By submitting a device, you authorize Trílex Fix to inspect, open,
disassemble, diagnose, and test the device.

You also authorize work that is reasonably necessary to address the
reported problem, subject to the approved estimate or price cap.

Price Cap

You may set a Price Cap that authorizes repairs up to a stated amount.

If the final price remains within that approved amount, we may proceed
without requesting additional approval.

If no Price Cap is provided, services totaling up to $150 are considered
pre-authorized.

We will generally request approval before performing work that would
cause the total to exceed the applicable price cap.

Separate diagnostic, disassembly, cancellation, shipping, storage,
rush, and other disclosed fees may still apply.

Pricing may reflect labor, parts, repair difficulty, device condition,
parts availability, shipping, taxes, and other disclosed costs.

Diagnostic and Repair Risks

Electronic diagnosis and repair involve risk.

A device may contain hidden damage, corrosion, previous repair damage,
weak components, intermittent faults, or several unrelated problems.

Testing, disassembly, soldering, software restoration, and other repair
procedures may reveal an existing problem.

In some cases, an existing condition may become worse even when
reasonable care is used.

Irreparable Device Risk

A device that powers on or partly works before repair may become
nonfunctional because of hidden damage or component failure.

If the requested repair cannot be completed, authorized diagnostic,
disassembly, repair-attempt, parts, or return-shipping charges may
still apply.

You will not be charged a successful-repair fee unless that fee was
disclosed and authorized.

Partially Disassembled or Untestable Devices

Special conditions may apply when a device arrives disassembled,
is missing parts, cannot be fully tested, or requires equipment that
was not provided.

Our findings and warranty obligations are limited to the functions
we can reasonably test.

Data, Passwords, and Backups

Customers are responsible for backing up important data before
submitting a device whenever possible.

Repair procedures may cause:

  • Data loss.
  • Data corruption.
  • A factory reset.
  • Operating-system reinstallation.
  • Storage replacement.
  • Loss of access.

Unless you purchase a specific data-recovery or backup service,
Trílex Fix does not guarantee that your data will be preserved.

Do not provide passwords unless they are reasonably necessary for
testing or diagnosis.

If you provide a password, you authorize us to use it only as needed
for the requested service.

You should change the password after the device is returned.

Payment Terms

We may accept cash, Visa, Mastercard, Discover, American Express,
Venmo, Klarna, and other payment methods shown at checkout.

Available payment methods may change.

Repair balances must normally be paid before a device is released
or shipped back.

Additional charges may include:

  • Taxes.
  • Shipping.
  • Insurance.
  • Signature service.
  • Rush service.
  • Storage.
  • Special-order parts.

Payments for completed labor and installed or specially ordered parts
are non-refundable except when these Terms or applicable law require
otherwise.

Deposits and Special-Order Parts

A deposit of up to 50% may be required for special-order parts or
complex repairs.

A special-order deposit may become non-refundable after the part has
been ordered.

An exception may apply if we cannot obtain the part or when required
by law.

If you decline further work, authorized costs already incurred may
still apply.

These costs may include diagnostics, disassembly, repair attempts,
parts, reassembly, and return shipping.

Device Possession and Repair Lien

Trílex Fix may keep possession of a device while authorized service
is being performed.

We may also retain the device until applicable authorized charges
are paid or resolved.

If you request the device back before service is complete, we will
determine whether it can be safely reassembled and returned.

Diagnostic, disassembly, repair-attempt, cancellation, reassembly,
and shipping fees may still apply.

Where permitted by law, Trílex Fix may exercise applicable repair-lien
or possessory rights.

Repair Time

Repair completion dates are estimates unless we specifically guarantee
a date in writing.

Delays may result from:

  • Parts availability.
  • Shipping delays.
  • Device condition.
  • Diagnostic difficulty.
  • Customer response time.
  • Third-party services.
  • Workload.

If a repair remains unresolved for more than three months without a
reasonable path forward, we may close the repair and arrange return
of the device after providing notice.

Applicable charges and return-shipping costs may still remain due.

Storage and Unclaimed Devices

Customers are responsible for collecting their device, paying any
balance, and arranging return shipping after service is completed
or closed.

  • 0–30 days:
    No storage fee.
  • After 30 days:
    A storage fee of $1 per day may apply.
  • After 75–90 days:
    We may begin the process required by applicable law for
    unclaimed property.

We may attempt to contact you by email, telephone, repair tracker,
or other available methods.

Trílex Fix does not automatically become the owner of an unclaimed device.

Unclaimed property will be handled according to applicable law.

Shipping and Delivery

Customers must provide a complete and accurate shipping address.

Additional shipping charges may apply if an address you provided
is incorrect or incomplete.

Trílex Fix may use USPS, UPS, FedEx, DHL, or another appropriate carrier.

Tracking information will normally be provided when available.

High-Value Orders

High-value orders may require signature confirmation, insurance,
or additional delivery safeguards.

We may keep shipping and delivery records.

These may include:

  • Tracking information.
  • Shipping addresses.
  • Package weight.
  • Delivery scans.
  • Delivery photographs.
  • Signature confirmation.
  • Product photographs.
  • Serial numbers.

These records may be used to verify that an order was shipped
and delivered.

Shipping and delivery dates are estimates unless expressly guaranteed.

If we cannot ship an order as promised, we will provide the options
required by applicable law.

Devices Shipped to Trílex Fix

Customers are responsible for securely packing devices that are
sent to us.

Customers should use appropriate tracking, signature service,
and insurance when needed.

Do not ship unusual, hazardous, swollen-battery, or liquid-contaminated
equipment without contacting us first.

Additional shipping information is available in our
Shipping Terms.

Online Product Returns

Online purchases are subject to the Trílex Fix Return Policy that
applies at the time of purchase.

A product page may also contain specific return conditions.

Returned products must match the merchandise originally supplied
by Trílex Fix.

This may include matching:

  • Serial numbers.
  • IMEI numbers.
  • Accessories.
  • Components.
  • Packaging when required.

Special Products

Some products may have different return conditions.

Examples include refurbished, repaired, modified, vintage, custom,
special-order, clearance, or Final Sale products.

Any special return restriction should be disclosed before purchase.

Nothing in these Terms removes customer rights that cannot legally
be waived.

Incorrect or Defective Products

Contact Trílex Fix promptly if you receive the wrong product or believe
a product is defective.

Provide your order number and information about the problem.

We may provide an appropriate repair, replacement, return, or refund
when required.

Order Cancellations

Contact us as soon as possible if you want to cancel an order.

We will make reasonable efforts to cancel an order before shipment.

Once an order has shipped, it will normally need to be handled under
our return process.

Return Shipping

Use tracked shipping when returning merchandise.

Keep proof of shipment until the return is complete.

High-value merchandise should also be properly packaged and insured.

Return-shipping responsibility depends on the reason for the return,
our Return Policy, and applicable law.

Refunds

Approved refunds will normally be returned to the original payment method.

Your bank or payment provider may need additional time to post the refund.

Read our
Return Policy
for additional details.

Rush Service

Rush service gives a repair priority in our work queue.

Rush service does not guarantee a completion date or successful repair.

Rush fees are non-refundable after priority service begins.

Accessories and Testing Equipment

Do not send accessories unless they are required for testing or we
approve them in advance.

This may include cases, boxes, headsets, cables, memory cards,
controllers, or cartridges.

We are not responsible for unrequested accessories to the maximum
extent permitted by law.

Vintage devices, VR equipment, and other specialized products may
require customer-supplied testing equipment.

If required equipment is not provided, testing and warranty coverage
may be limited to the functions we can verify.

Device Pickup and Return

A device may be released to the customer who submitted it or to another
person authorized by that customer.

We may request repair-ticket information or identification before
releasing a device.

We may refuse release when ownership, identity, authorization,
payment, or safety cannot reasonably be verified.

Repair Warranty

Unless another warranty is stated, Trílex Fix provides:

  • 90 days on LCD and storage-related repairs.
  • 30 days on other completed repairs.

The warranty begins when the repair is completed.

The warranty applies only to the specific parts and labor provided
by Trílex Fix for the original problem.

The warranty does not cover:

  • New or unrelated problems.
  • Accidental damage.
  • Cosmetic damage.
  • Impact damage.
  • Liquid damage.
  • Electrical or environmental damage.
  • Misuse.
  • Tampering.
  • Unauthorized repair.
  • Malware or software changes.
  • Customer-supplied parts.
  • Normal wear.
  • Data loss.

Warranty service may require the device to be returned for inspection.

We may repair, replace, or reperform covered work when appropriate,
subject to applicable law.

Products purchased from our online store may have separate warranty
terms shown on the product page or invoice.

Repair Refund Policy

A repair payment may be refundable if no diagnosis, disassembly,
parts order, or other service has started.

Once work begins, some authorized charges may become non-refundable.

If an attempted repair is unsuccessful, diagnostic, disassembly,
repair-attempt, parts, rush, or shipping fees may still apply.

A minimum $50 diagnostic or bench fee may apply after a device has
been opened, inspected, or diagnosed.

The fee may be credited or waived when the repair is completed if
stated in the applicable estimate or service listing.

Payment Disputes and Chargebacks

Contact Trílex Fix if you believe there is a problem with an order,
repair, payment, shipment, return, or refund.

We will review the issue and attempt to resolve it.

Nothing in these Terms removes any chargeback, payment-dispute,
or consumer right that cannot legally be waived.

If a payment is disputed, Trílex Fix may respond through the applicable
payment processor, bank, financing provider, or card network.

We may provide records related to the transaction.

These records may include:

  • Your checkout acceptance of these Terms.
  • The version of the Terms you accepted.
  • The date and time of acceptance.
  • Order information.
  • Payment records.
  • Billing and shipping information.
  • IP address.
  • Browser or device information.
  • Customer communications.
  • Repair Tracker records.
  • Product photographs.
  • Serial or IMEI numbers.
  • Repair and testing records.
  • Shipping records.
  • Tracking information.
  • Delivery confirmation.
  • Signature confirmation.
  • Return records.
  • Cancellation records.
  • Refund records.

These records may be used to document authorization, fulfillment,
delivery, return, repair, or refund of the transaction.

SMS and MMS Messaging Terms

Trílex Fix offers an optional transactional SMS and MMS messaging program.

The program may be used for repair and service updates.


Enrollment is voluntary and requires separate affirmative consent.
SMS or MMS consent is not required to purchase goods or receive
repair services.

Customers may opt in through the Trílex Fix Mail-In Repair form.

The customer must provide a mobile number and select the separate
“I Agree” SMS checkbox.

The checkbox is optional and is not selected by default.

Customers may receive service without agreeing to SMS messages.

More information is available on our
SMS Opt-In Information page.

Messages may include repair confirmations, status updates, estimate
requests, payment notices, pickup notices, shipping information,
and customer-support responses.

Message frequency varies.

Message and data rates may apply.

Reply STOP to unsubscribe.

Reply HELP for assistance.

Opting out of SMS does not cancel an active repair or service request.

Customers who opt out may continue to receive necessary information
through email, the repair tracker, our website, or telephone calls.

SMS and MMS delivery depends on wireless-carrier availability and
is not guaranteed.

Customers are responsible for providing an accurate mobile number.


Trílex Fix does not sell, rent, or provide mobile phone numbers,
SMS opt-in information, or messaging consent to third parties or
affiliates for their own marketing or promotional purposes.


Mobile information and SMS consent will not be shared with third parties,
affiliates, or lead generators for marketing or promotional purposes.

Trílex Fix may use communications providers and mobile carriers only
as needed to deliver and support the messaging service.

Those providers are not authorized by Trílex Fix to use SMS consent
information for their own marketing.

SMS consent applies only to Trílex Fix and is not transferable to
another business or affiliate.

Please review our
Privacy Policy
for additional information.

Electronic Communications and Repair Tracker

We may provide service information through email, the repair tracker,
website notices, or other methods you select.

Transactional emails and tracker notices are separate from optional
SMS consent and marketing preferences.

You are responsible for keeping repair ticket numbers, tracker links,
and credentials secure.

Contact us promptly if you believe someone accessed your repair
information without authorization.

Customer Conduct

We may refuse, suspend, or terminate service when a customer threatens,
harasses, abuses, discriminates against, or creates an unsafe environment.

We may also refuse service in cases involving fraud, attempted fraud,
or unlawful activity.

Authorized charges already incurred may still remain due.

Limitation of Liability

To the maximum extent permitted by law, Trílex Fix is not responsible
for indirect, incidental, special, consequential, exemplary, or
punitive damages arising from our products or services.

This may include lost profits, lost business, loss of use,
loss of data, or the cost of substitute equipment.

To the maximum extent permitted by law, our total liability for a claim
will not exceed the amount paid to Trílex Fix for the specific product
or service that caused the claim.

These limits do not apply where the law does not allow them.

Intellectual Property

Trílex Fix retains ownership of its website content, branding,
repair-tracker design, photographs, videos, written materials,
procedures, and other intellectual property.

These Terms do not transfer ownership of customer devices or customer
data to Trílex Fix.

Termination or Refusal of Service

We may refuse or terminate service for:

  • Nonpayment.
  • Fraud or attempted fraud.
  • Unlawful activity.
  • Safety concerns.
  • Abusive conduct.
  • Violation of these Terms.
  • Failed payment verification.

Terms involving payment, liens, unclaimed property, returns,
warranties, liability, and disputes may continue after service ends.

Governing Law and Severability

These Terms are governed by applicable United States law and the
applicable law of the state connected to the service or transaction.

Mandatory consumer-protection rights remain unaffected.

If one part of these Terms is found invalid or unenforceable,
the remaining provisions will continue to apply.

Failure to enforce a provision does not waive our right to enforce
it later.

Changes to These Terms

We may update these Terms from time to time.

The current version will display a new “Last Updated” date.

For online purchases, the version accepted when the order was placed
will normally apply to that transaction.

For repairs, the version accepted when the device was submitted will
normally apply unless the customer later agrees to updated Terms.

Contact and Support

For questions about these Terms, an online order, SMS messaging,
or a repair, contact Trílex Fix: