Repair Services Terms and Conditions | Trílex Fix Repair Group LLC

1. Collection and Recycling

  • Device Collection: You must collect your device within 75 days of repair completion to avoid recycling.
  • Mechanics Lien Law: We will keep your device and any accessories until you pay all charges or 75 days have passed since repair completion or “No Fix.”

2. Authorization and Risks

  • Authorization for Repairs: By submitting your device, you authorize us to perform the repairs.
  • Inherent Repair Risks: Repairs involve risks, including potential damage to delicate components.

3. Payment

  • Accepted Payment Methods: We accept Cash, VISA, MasterCard, Discover, American Express, Venmo, and Klarna.
  • Payment Terms: We will hold your device until full payment is made, unless we approve a payment plan.

4. Estimates and Fees

  • Estimates Adjustments: We may adjust initial repair estimates. We will notify you if the estimate exceeds the original by more than 49%.
  • Storage Fees: If you do not collect your device within 30 days after repair, a $1 per day storage fee will apply.
  • Repair Attempt Fees: We may apply fees ranging from $40-$150 for unsuccessful repairs that require diagnosis.
  • Assessment Before Repairs: We will start work only after assessing the issue and receiving details on how the problem started. If you do not provide an assessment, we will hold your device for up to 30 days before charging a $1 per day storage fee.

5. Responsibility and Liability

  • Cosmetic Damage: We do not accept liability for any pre-existing or new cosmetic damage during the repair.
  • Data Loss: You are responsible for backing up your data. We do not accept liability for data loss.
  • Liability Cap: We limit our liability to the total fee for services rendered.

6. Device Return and Warranty

  • Mid-Repair Return: We will not return devices mid-repair unless specific conditions are met. This includes parts ordered with a non-refundable deposit; such parts will not be returned until the repair is fully completed.
  • Warranty Coverage:
    • 90 Days: We offer a 90-day warranty for LCD screen replacements, hard disk, and memory replacements.
    • 30 Days: We offer a 30-day warranty for all other repairs.

7. Refunds

  • Unopened/Undiagnosed Devices: We will provide a full refund if we never opened or fully diagnosed the device.
  • Warranty Refunds: If your device falls under warranty, you must return it for us to address the original issue. If we do not resolve the issue, we will offer a partial refund minus any diagnostic fees. We do not offer full refunds on any service.
  • Upfront Fees for Opened Devices: We charge a mandatory upfront fee of at least $50 for services on devices that have been opened or previously worked on.

8. Customer Conduct

  • Behavior: We reserve the right to refuse service to rude customers. If we refuse service, we may conduct business exclusively online, and you will be responsible for return shipping fees.

9. Deposits and Repair Opt-Out

  • Deposits: You must provide a non-refundable 50% deposit for special-order parts.
  • Repair Opt-Out: You may opt out of repairs if the cost exceeds the approved estimate under certain conditions. If you do not decide within 30 days of receiving the device, we will charge a storage fee of $1 per day and add it to the final repair cost.

10. Shipping and Uncommon Repairs

  • Lost Packages: We do not accept responsibility for lost packages but will assist with insurance claims if necessary.
  • Uncommon Devices: We limit services for non-standard devices. Please inquire before sending your device.

11. Rush Orders

  • Rush Service Expectations: Rush orders are expedited based on the normal expected repair time, but data recovery and liquid damage repairs generally take longer than usual. If rush order expectations are not met, the additional rush fees will be removed from the bill.

12. Device Return Policy

  • Return Conditions: Trílex Fix will only return a device to the person who dropped it off or to someone with the ticket number.

13. Intellectual Property

  • Ownership: The Service, including its original content, features, and functionality, remains the exclusive property of Trílex Fix Repair Group LLC and its licensors.

14. Termination

  • Termination Conditions: We may terminate or suspend access to our Service immediately, without notice or liability, for any reason, including breaches of the Terms. Certain provisions, such as ownership, warranty disclaimers, indemnity, and liability limits, will continue to apply after termination.

15. Governing Law and Changes

  • Governing Law: U.S. law governs these Terms.
  • Changes to Terms: We may modify these Terms at any time. We will communicate material changes with at least 30 days’ notice. By continuing to use our Service after changes take effect, you agree to the updated Terms. Failure to enforce any term does not waive our rights. If any provision is deemed invalid, the remaining Terms will remain in effect. These Terms replace any prior agreements between us.

16. Acceptance

  • Agreement: All terms and conditions apply once we receive the device for repair or you start payment for services.

17. Further Information

  • Contact Us: For more details about our terms and conditions, please review the full document or contact us directly. We are happy to assist with any questions or concerns.