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Want to know which stage your repair is at?
We designed the Trilex Fix tracker so that you can follow all of the stages of your repair in real time!
Let’s Track Your Fix
Enter the ticket number you would like to track in the form below.
How to Use the Trilex Fix Repair Tracking System
Welcome to the Trilex Fix repair tracking system. From the moment you drop off or mail in your device, we make it easy to track your repair status online. Our system keeps you informed through every step of the process, so you never feel left in the dark.
- Mail-in repairs: Use the last 5 digits of your phone number.
- In-person repairs: Use the last 4 digits of your phone number.
After logging in, you’ll see updates like check-in confirmation, diagnosis results, part installation, and final testing. As your repair progresses, you’ll stay updated in real time. This helps reduce uncertainty and builds trust in the process.
Stay Updated on Your Device Repair
For detailed repair expectations and turnarounds, check our Repair FAQ page. We encourage customers to learn more about how long different types of repairs take, especially those involving complex issues like logic board or liquid damage.
To better understand what’s involved in a repair and how we keep you updated, visit our Trilex Fix YouTube channel. Watch detailed videos that explain the repair process and tracking system.
