Frequently Asked Questions (FAQ)
Welcome to the Trilex Fix repair FAQ. We know that getting your device repaired can be stressful. That’s why we created this guide to answer your most common questions.
You’ll find information about our repair process, pricing, shipping, warranty, and more. Whether you’re a first-time customer or a regular, we want your experience to be smooth and transparent.
If your question isn’t answered here, reach out to us. We’re always here to help!
🔧 General Questions in the Trilex Fix Repair FAQ
Can I only pay the diagnosis fee if I only want it diagnosed?
We don’t recommend bringing in a device just for diagnosis. At Trilex Fix, we focus on fixing problems, not charging for guesses. Repairs usually cost less than buying new or refurbished devices. If repair costs exceed $150, we always check with you before continuing.
Do you offer student, military, or senior discounts?
Yes! We offer discounts for students, military members, and seniors. Just show a valid ID during your visit.
What kind of updates will I receive during the repair process?
You will receive updates when we receive your device, complete diagnostics, order parts (if needed), and finish the repair. Also, you can track progress anytime via our tracking system.
What if my device breaks again after the repair?
If your device fails due to the same issue we fixed and it’s still under warranty, we will repair it free of charge. If it is out of warranty, we’ll assess and offer a discounted repair.
What if I had prior repair work done?
Please contact us before sending any disassembled or previously repaired devices. Prior repairs may increase complexity and cost.
Is data recovery guaranteed for liquid-damaged devices?
Liquid damage is unpredictable, so recovery is not guaranteed. Still, we use advanced tools to maximize your chances of data recovery.
📦 Shipping & Mail-In in the Trilex Fix Repair FAQ
What if I can’t find a box to ship it in?
We can send you a box and prepaid label. USPS pickup is available, or you can hand it to your mail carrier. Priority Mail typically takes 1–3 days.
Anything you won’t fix?
We don’t fix devices older than 15 years or those with rare parts. If repair costs outweigh device value, we will inform you upfront.
Is there anything else I need to know?
We don’t repair 2011 MacBook Pros with AMD graphics. For iMacs, we aren’t responsible for shipping damage. Please bring iMacs in person or request a local house call.
⏱ Repair Times & Rush Orders in the Trilex Fix Repair FAQ
When will it be fixed?
Simple repairs like screens and keyboards usually finish the same day. Complex repairs, including motherboard fixes and data recovery, can take 1 day to several weeks. Contact us for current timelines.
What if I want express service?
Mark your package “RUSH” and add $50 for simple repairs or $100 for data recovery to get priority handling during business days.
💳 Payment & Quotes in the Trilex Fix Repair FAQ
How can I pay?
After repairs, we send an invoice. Payment options include Visa, Mastercard, Discover, AMEX, Venmo, or Money Order. We do not accept checks.
Do I need to pay in advance?
No upfront payment is required. After repair, we send an invoice. If we cannot fix your device, you only pay for return shipping and a possible $40 reassembly fee.
How do I send in my device for repair?
If your issue isn’t listed on our site, email us at fixthis@trilexfix.com or follow the mail-in instructions.
✅ Warranty & After-Service in the Trilex Fix Repair FAQ
What kind of warranty do you provide?
Repairs come with 30 to 90-day warranties. If issues arise during this time, contact us. We’ll repair covered problems free of charge and reimburse your return shipping.
What happens after I mail the device?
We create a ticket and inspect your device. We contact you with updates. If fixed, we send an invoice. If unfixable, you can choose to recycle or pay shipping to get it back.
What if the device ends up having something else wrong with it?
If we find additional issues during repair, we’ll contact you with options to approve further work or stick to the original repair.
Will you maintain Apple Out-of-Warranty Swap eligibility?
Yes. If you decline Apple’s swap and send your device to us, we’ll keep it eligible. If it becomes ineligible, we’ll complete the swap for you.
📁 Data Recovery in the Trilex Fix Repair FAQ
How does your data recovery service work?
We try to repair the logic board to recover your data. The device may not be usable afterward. We return the device if you want and provide data on a USB or private Google Drive folder.
I'm nervous about sending my phone. How do I know you won't remove parts?
We understand your concern. We have a solid reputation and transparent process. Check out our YouTube channel and verified Google reviews to see how we operate.
