Follow These Mail-In Shipping Instructions for a Smooth Repair
If you require an estimate, please contact us or book an appointment if local. Below are detailed mail-in shipping instructions to help you prepare your device for repair.
“Oh Boy, Here I Go Fixing Again!!!”
If you would like to see the progress of your repair, you can do so by using our repair tracking system.
Step 1: Purchase a Shipping Parcel
Choose a Flat-Rate Box (Recommended)
For something fast and low cost, we recommend using USPS flat-rate boxes for your mail-in shipping. This ensures your device arrives safely and affordably. International customers should choose an appropriate option for their location.
Step 2: Pack Your Device Securely
Place Your Device Inside the Box
DO NOT send accessories such as disks, memory cards, cables, or controllers if your device is a MacBook or a Gaming Console less than 10 years old.
For other items like PC laptops or retro games, please contact us first.
Step 3: Add Rush Repair Option (Optional)
Prioritize Your Repair
To expedite your repair, add the rush repair option by marking “Rush” clearly on the outside of your package. This ensures your device receives priority in our repair queue.
Step 4: Address Your Package Correctly
Mailing Address (USPS):
Trílex Fix
P.O. Box 22
Oxnard, CA 93032-7003
Mailing Address (Non-USPS carriers):
Trílex Fix
350 S A St, Unit 22
Oxnard, CA 93032-7003
⚠️ Do NOT send to the storefront address!
⚠️ Unwanted Commonly Shipped Items
- Headstraps, Controllers & Game Media: Not needed unless directly tied to the issue or console is 10+ years old.
- Non-OEM Accessories: We don’t use or fix off-brand parts. Approved mods must be cleared with us first.
- Storage Devices & Cables: SD cards, game discs, external drives, power cords, and HDMI cables are rarely needed. We use our own testing gear.
- Loose Batteries: Please do not send unless the issue directly involves them and we’ve given specific instructions.
Please leave unnecessary accessories at home. Extra items may be discarded, returned at your expense, or unused.
Step 5: Submit Your Repair Request Form
Important: DO NOT mail any devices until your Mail-In Request Form has been submitted.
Include your login details for testing. If you don’t receive an email, your ticket number is the last 5 digits of your phone number. Write this number on a note inside the box and on the outside of your package.
Packing Preparation & What To Do If You Have No Printer
Preparing Your Package:
Make sure your device is packed securely in a sturdy box with adequate cushioning. Remove unnecessary accessories unless instructed otherwise.
No Printer? No Problem!
If you don’t have access to a printer and need help prepping your package for shipment, click here.
How to package your device for Trílex Fix repair
Trílex Fix Repair Process – Step-by-Step Guide
At Trílex Fix, the repair process is built around clarity, convenience, and expert service. Whether you’re using our mail-in service or visiting locally, we make every step simple and stress-free. Just CLICK HERE FOR MAIL-IN FORM.
