TRÍLEX FIX REPAIR GROUP LLC

Repair Services Terms and Conditions

Agreement to Terms

By submitting your device for repair, you agree to these Terms and Conditions. Surrendering your device indicates that you have read, understood, and accepted these terms.

Device Possession and Retention

By submitting a device for repair, you authorize Trílex Fix Repair Group LLC to retain possession of the device until:

  • The repair or repair attempt is completed.
  • All applicable fees (diagnostic, disassembly, cancellation, or repair) are paid in full.
  • Any agreed-upon price cap set between the customer and Trílex Fix team is exceeded.

We reserve the right to hold any device until service is completed, even if you request its return mid-repair. If you request the device before completion, a disassembly or cancellation fee may apply depending on work already performed.

Theft and Missing Devices

Trílex Fix Repair Group LLC takes the security of devices very seriously. In the unlikely event that a device is lost or stolen while in our possession or during transit under our supervision, the following applies:

  • We will conduct a full investigation, including reviewing shipping records, surveillance footage (if available), and staff accountability logs.
  • Customers must report missing devices immediately upon discovery.
  • Liability for theft is limited to the verified value of the device or the repair fee paid, whichever is less.
  • We strongly recommend customers insure high-value devices prior to shipment or service.
  • This policy does not cover devices lost or stolen after they have been returned to the customer or delivered to a shipping carrier once the package has been signed for.

By submitting your device for repair, you acknowledge and accept this policy.

Repair Authorization and Risks

By submitting your device, you authorize us to perform the repairs necessary to address your issue.

Please understand that repairs involve inherent risks, and delicate components may suffer damage despite our best efforts.

Irreparable Device Risk

By authorizing Trílex Fix Repair Group LLC to open and attempt repair on your device, you acknowledge that some devices may not power on or function properly after disassembly due to hidden damage, fragile components, or unforeseen issues. In such cases, Trílex Fix Repair Group LLC will not be held responsible for the loss of function. You will only be charged the applicable diagnostic or repair attempt fee, not the full repair fee.

Payment Terms

We accept Cash, VISA, MasterCard, Discover, American Express, Venmo, and Klarna as payment methods.

We retain your device until payment is received in full unless a payment plan is arranged in advance.

Estimates and Fees

We may revise initial repair estimates. If a revised estimate exceeds the original by more than 49%, we will notify you promptly.

Devices not picked up within 30 days after repair are subject to a $1 per day storage fee.

Diagnostics or unsuccessful repair attempts may incur fees between $40 and $150.

We begin work only after assessing the issue and receiving a description of how the problem started. If this information is not provided, we may hold your device for 30 days before applying storage fees.

If a device cannot be repaired, a minimum $40 No Fix fee applies.

Devices showing signs of infestation or contamination are subject to a cleaning fee starting at $200. We may refuse service if the infestation threatens staff health.

Responsibilities and Liabilities

  • We are not responsible for cosmetic damage before or during repair.
  • Customers are responsible for backing up data; we are not liable for any data loss.
  • Our liability is limited to the total fees paid for services rendered.
  • Parts damaged beyond repair will not be returned.
  • If we detect misuse, tampering, or non-standard parts, repairs may be limited, canceled, or subject to higher fees due to added risk.
  • We are not responsible for cases, boxes, headsets, or other accessories mailed with your device unless specifically required for testing and pre-approved. Unapproved items may incur additional shipping fees.

Device Return and Warranty

Devices are not returned mid-repair except under specific conditions. Deposits for special-order parts are non-refundable until repair completion.

We provide a 90-day warranty on LCD and hard disk replacements, and a 30-day warranty on all other repairs.

Required Testing Equipment:
For devices that are 10 years old or older, or for VR headsets experiencing joystick drift, customers must provide all necessary equipment, such as compatible game cartridges, controllers, or headsets, for testing purposes. If the correct equipment is not provided, the device cannot be fully tested and the repair will not be covered under warranty.

Refund Policy

We offer full refunds if the device remains unopened or undiagnosed.

If a warranty repair fails, a partial refund is provided, minus diagnostic fees.

Deposits for unavailable parts are refundable minus diagnostic fees.

A $50 minimum upfront fee applies to opened devices; this fee is waived if the repair is completed.

Customer Conduct

We reserve the right to refuse service to rude or disruptive customers. Return shipping costs are the customer’s responsibility in such cases.

Deposits and Repair Opt-Out

A 50% non-refundable deposit is required for special-order parts.

Customers may opt out if the repair estimate exceeds the approved amount. Devices held for more than 30 days without a decision are subject to a $1 per day storage fee.

Shipping and Specialized Repairs

We are not responsible for lost packages but will assist with insurance claims. Full details on shipping, insurance options, and liability can be found on our Shipping Terms & Insurance page.

Please contact us before sending unusual or non-standard devices.

Specialized rates may apply for difficult or unusual PCB board repairs.

Rush Orders

We expedite repairs according to normal repair times. Data recovery and liquid damage repairs may take longer. Rush fees will be removed if deadlines are missed.

Device Return Policy

Devices are only released to the person who dropped them off or to someone presenting the ticket number and matching ID.

Intellectual Property

We retain exclusive ownership of all service content and features.

Termination of Service

We may suspend or terminate service immediately for any violation. Certain terms will continue to apply after termination.

Limited Repair Agreement

This agreement applies to devices that cannot be fully tested or that arrive partially disassembled.

Governing Law and Updates

These terms are governed by U.S. law. We may update the terms with 30 days’ notice. Continued use of our services constitutes acceptance of changes.

Agreement Acceptance

These terms take effect upon receipt of your device or payment.

Contact and Support

For questions, contact us at support@trilexfix.com