Prices over the phone

Why Some Repairs Require Diagnosis Before We Can Quote a Price

At Trilex Fix, we believe in clear pricing and accurate repairs.

For many common services, we can provide a fixed price, starting price, or estimated range. However, some repairs require proper diagnosis before we can give an accurate final quote.

Why Diagnosis Matters

Even if you are certain you know what is wrong with your device, we still need to verify the issue ourselves.

A device that appears to have a bad charging port, HDMI port, battery, or screen may also have board-level damage, damaged connectors, power-circuit problems, or another underlying fault.

We would rather diagnose the device properly than give you a price based on an assumption.

Some Repairs Have More Than One Problem

The final cost can also be affected by the overall condition of the device.

Examples include:

• Multiple repair issues
• Previous repair attempts or damaged board work
• Liquid or corrosion damage
• Bug or insect infestation requiring additional cleaning
• Unexpected internal or physical damage

These situations do not apply to every repair, but they are why an exact price cannot always be determined from a phone call, photo, or description alone.

Price Caps Keep You in Control

For diagnostic or advanced repairs, you can set a price cap — the maximum amount you authorize us to spend without contacting you again.

If your price cap is $200 and the repair can be completed for $175, we can proceed.

If the repair would exceed $200, we contact you before going any further.

A price cap is not a quote. It is simply the maximum amount you authorize us to spend.

For mail-in repairs without a selected price cap, our standard default price cap is $150.

Clear Pricing Whenever Possible

We still provide upfront pricing whenever the repair allows it.

Depending on the service, you may receive:

• A fixed repair price
• A starting price
• An estimated range
• A diagnosis followed by a final estimate

Our goal is not to make pricing complicated. Our goal is to make it accurate.

Why We Don’t Give Blind Quotes

Photos, videos, symptoms, and customer descriptions are helpful, but they cannot replace hands-on testing.

For advanced repairs, we may need to inspect the board under a microscope, test voltages and resistance, trace power rails, or identify damaged components before we know exactly what the repair requires.

Two devices with the same symptom can have completely different failures.

Professional Repair. Clear Communication.

At Trilex Fix, we specialize in advanced electronics repair, including microsoldering, motherboard repair, handheld gaming systems, consoles, MacBooks, GPUs, and other difficult repairs.

We want you to know what you’re paying for and why.

If the repair is straightforward, we’ll give you pricing when possible.

If it needs diagnosis, we’ll inspect it properly, respect your approved price cap, and contact you if anything changes.

Accurate diagnosis. Clear pricing. No unnecessary guesswork.

Oh Boy Here I Go Fixing Again!!!