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Prices over the phone

Why We Don’t Provide Prices Over the Phone

You’ve been Fixed!!! At Trilex Fix, we prioritize quality and exceptional customer service above all else. While some might think we don’t give prices over the phone to avoid competitors, that’s not the main reason.

Prioritizing Quality Repairs: Providing quotes over the phone requires time and focus, but our top priority is dedicating that focus to ensuring all repairs are completed with the utmost care. Our experience has shown that only a small fraction of callers actually visit the shop after receiving a quote, and many are simply price-checking. We believe our time is better spent ensuring every repair meets our high standards.

Accurate Diagnosis: Many repairs require an in-person evaluation. What seems like a straightforward issue over the phone often turns out to be more complex once we can inspect the device. Providing an accurate diagnosis without seeing the device can lead to misunderstandings and false expectations.

Quality Over Cost: We take pride in our work and the care we put into every repair. Our service includes thorough testing and cleaning to ensure your device is as good as factory refurbished. This level of service doesn’t come with the cheapest price tag, but it guarantees the best quality.

Customer Experience: We want every customer to have a great experience with us. Giving a quick price over the phone doesn’t reflect the value we provide. We encourage you to visit our website, check out our YouTube channel, and explore our social media to see the quality of our work.

We understand that this approach might not please everyone, but our commitment is to deliver the best repair experience possible, and that starts with ensuring we provide the highest level of service.

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